Community Mental Health has an array of processes to address
the person's concerns about their care. Our goal is to address any care
concern that they or their family member might have as quickly and efficiently as
possible. Our staff are empowered and committed to making that
happen. There are three informal and six formal appeals and grievance
processes that may be utilized by the person or their representative.
Informal Appeals or Grievances
Informal appeals or grievances may be initiated upon
request. The appeal may be verbal or in writing. Every effort will
be made to resolve the person's concern as quickly as possible.
The three informal appeal/grievances are;
-
Contact the supports coordinator/primary therapist and
explain the concern
-
Contact the supervisor of the primary care provider.
-
Contact the director of the program where services are
being provided.
Formal Appeals or Grievances
Formal appeals or grievances generally require a written request, and may
be initiated simultaneously or sequentially.
The six formal appeal/grievances processes include;
- Second Opinion Process
- The Local Dispute/Grievance Resolution Process
- Family Support Subsidy Appeal Process
- Recipient Rights Process
- Department of Community Health Fair Hearing Process (Medicaid enrollees)
- Department of Community Health Alternative Dispute Resolution Process
(persons not enrolled in Medicaid)
