Phone: (517) 346-8244 | Email: customerservice@ceicmh.org
Customer Service representatives assist consumers with concerns, grievances/appeals, and complaints. They also provide consumers with community resources and information about CMHA-CEI services.
Contact Customer Service at (517) 346-8244 between 8:00 a.m. and 4:00 p.m. Monday through Friday (excluding holidays). If you call after hours or when the office is closed, we will return your call within one business day.
Community Providers List for the Tri-County Area
Guide To Services FY2024Guide To Services FY2024 Espanol
These guides provide important information about the services available to residents of Clinton, Eaton and Ingham Counties, how to request services, and about your rights and responsibilities as a customer of community mental health services. We believe it is important that customers of mental health services have information available that will help them make informed choices about the services and supports they will receive.
If you have additional questions or if you need any assistance, we encourage you to contact CMHA-CEI Customer Service at (517) 346-8244 or toll-free at 877-333-8933. Customer Services is available Monday-Friday between 8 a.m. and 4 p.m. with the exception of holidays.
CMHA-CEI Has an array of processes to address the person's concerns about their care. Our goal is to address the person's concerns about their care. Our goal is to address any care concern that you or your family member might have as quickly and efficiently as possible. Our staff are empowered and committed to making that happen. There are three informal and six formal appeals and grievance processes that may be utilized by the person or their representative. You may do these one at a time or all of them at the same time.
If you have requested services from CMHA-CEI and you've received a written notice that you are not eligible for services you may file a request for a second opinion.
If you don't agree with your person/centered/family centered/treatment plan or you've received a written notice that your plan is being changed and you don't like the changes, you may file a local appeal and/or request an administrative Hearing.
If you have been receiving a Family Support Subsidy and you have received written notice that you are no longer eligible you may file a Family Support subsidy Appeal.
If your concern/complaints is none of the above you may file a grievance.
For more information or assistance with filling a complaint please contact customer service at 346-8244 or toll-free 1-877-333-8933 during business hours. If you call after hours, your call will be returned on the next business day.
The six formal appeal/grievances processes include:
If you need to fill out a complaint form, you can fill out and print a copy of the form below (requires Microsoft Word).
If you need a printable form to hand fill out, you can use the form below.
You can request a complaint form be mailed to you by calling 517-346-8244 or by emailing customerservice@ceicmh.org
Department of Community Health Fair Hearing Process (Medicaid enrollees) Department of Community Health Alternative Dispute Resolution Process (persons not enrolled in Medicaid)