What privileges do I have?  Telephone availability (can only use staff phones for the first 72 hours).  Visitation from immediate family members is allowed on the third designated visit day after the individual's admission, which could be up to three weeks from their admission date.  The program does not allow for day passes.  All clients participating in services receive copies of the program rules and recipient rights information which detail rights and responsibilities.

When are the property drop off hours?  Drop off hours are any time for the first 72 hours. Then all drop off’s must be approved by the counselor and are expected to occur when the individual's counselor is on-sit to receive the drop-off.

How long is your program?  This depends on the person’s needs and any requirements of the courts.  The length of stay varies between 30 and 90 days.  It can be up to 150 days, although the average lenght of stay is 90 days. 

How often can I call home?  Once an individual has telephone privileges (after 72 hours) they can use the pay phone to make calls during meal times and scheduled social interaction hours.  The program does not accept telephone calls from friends and family, unless there is an emergency; then the family member would need to speak to staff first.